My Account Home > FAQ's > Web Hosting & cPanel

Access my account using SSH

To enable SSH access to your site please send us an eTicket and let us know which domain or domains require access. Once...

Access my Webmail

With your cPanel hosting you can access your emails from anywhere in the world via your web browser. T access your...

Can you migrate my website?

Moving hosts can often be stressful however we may be able to move your website from your existing provider, depending on...

change my password for My Account

If you have forgotten your password for My Account you can use the 'forgotten password' link to have a new password sent...

Clear my browser cache

Each time you visit a website your web browser will cache (or store) some of the data, to allow for quicker loading in...

Clear my computers stored DNS cache

If you have recently moved to us from another host, migrated between servers or you've changed a DNS entry, you may need...

Compatibility for my Magento website?

Let us take care of it for you - with specific and tested PHP settings for hosting a Magento website. We use a PHP.INI...

Create a MySQL Database

If you're looking to setup a MySQL database on your account you can create a MySQL database and an associated MySQL user...

Disable directory browsing

If you have an index page in place and don't want people being able to browse your directories, you can easily disable...

Do you filter spam emails?

Our servers are configured to assist with spam prevention, by default our system will check: Realtime Black Lists (RBL)...

Fatal memory error

Sometimes when using various PHP Content Management Systems, such as Wordpress, or Joomla you may encounter errors...

How do I access my cPanel

You can access cPanel from the following locations: http://www.yourdomain.com.au/cpanel...

How do I backup my cPanel?

The backup feature in cPanel allows you to make backups of your cPanel account. Although we take backups of your account...

How do I get a Dedicated IP address?

In general, we can only provide you with a dedicated IP addresses when you purchase an SSL certificate. (All SSL...

How do I get an SSL installed?

If you require an SSL certificate on your hosting service you can purchase one online...

How many emails can I send?

On our Marvel, Economy, Plus and Premium hosting services you're able to send 500 outbound emails per hour, per domain. ...

How to check bandwidth and disk usage?

To check your bandwidth and disk space usage please login to My Account. Choose My Services > View Details.

How to stop IP's from reaching my site

In some instances you may find that you want to block certain users or IP's from reaching your website for reasons such...

I can't send emails, outgoing SMTP error

Where you're using our mailserver for outbound emails (i.e. you're using mail.yourdomain.com) and you're encountering an...

I've forgotten my email password

To reset the email password simply login to your cPanel account. cPanel > Email Accounts > Modify Password

Installatron PHP error

If Installatron returns an error similar to this "Installatron cannot install to an account that is having PHP errors....

Move hosting service to another account

You can move your hosting service in between accounts by sending us an eTicket at Accounts and Billing.Please send us the...

Perform a traceroute

A traceroute provides us with data on the route your comptuer/internet provider is taking to reach our server (essentially...

Perform a traceroute

Sometimes our technical staff may ask you to perform a traceroute. A traceroute provides us with data on the route your...

POP or IMAP email

IMAP and POP are the protocols that are used when downloading email from a mail server, and most mail clients (such as...

Reset my cPanel password

You can reset your cPanel password at any time. Login to My Account > Services > My Services > View Details >...

Run a Ping

A ping tests the connection between two networks (your computer and our hosting server) by testing the time it takes to...

Set up my Email accounts

Configuration of email accounts involves setting up the email address both on our server through your cPanel, and your...

Setup my site before I point to your servers

Many users opt to test their websites before modifying the name servers on their domain to point to our servers. This...

Upload files for my website

To upload files to your website, that is put your files up for you websites, you'll need to connect to the server. This...

Website '403 Forbidden' error

A 403 Forbidden error can often be triggered by file permission issues. To fix this problem, please login to My Account...

Website '500 internal server error'

If your website is displaying a '500 Internal Server Error' this usually means that your permissions on your files have...

What are Addon and Parked Domains?

Most of our hosting packages allow the use of Addon and Parked domains. Addon and Parked domains allow you to use...

What if I exceed my plan limits?

If at any time your cPanel hosting service goes over the assigned bandwidth limit or disk space limit, it will be...

What is an SSL Certificate?

An SSL certificate is a layer that provides for secure communications over a network. This is often required when you...

What is Cpanel?

cPanel is our control panel that allows you to configure and manage aspects of your hosting and email services. This...

What is DNS propagation?

For all intents and purposes DNS propagation means the movement of new DNS data to different internet providers around...

What is my server IP address?

You can find your server's IP address in from a variety of locations;- Within your cPanel in the left hand menu- In the...

What name servers do I use?

In order to point your domain to your hosting service held with us, you need to update the nameservers on your domain.If...


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